Nondiscrimination and language access

Crown Counseling complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex, including sex stereotypes, sex characteristics, sexual orientation, gender identity and pregnancy or related conditions. We do not exclude people or treat them differently because of any of those characteristics.

That is not a formality here. We accept Medicaid, we see clients across a wide range of backgrounds and observances, and everyone who contacts us is offered the same care, the same matching process and the same insurance support.

Free help communicating with us

Crown Counseling provides, free of charge and on request:

• Qualified interpreters for your sessions and for anything you need from the office, in any language.
• Qualified sign language interpreters and other aids and services for people with disabilities.
• Written information in other formats, including large print, accessible electronic formats and other formats you can use.

There is never a charge for any of this, and asking for it will never affect your care or how quickly you are seen. Call or text (718) 208-4780 and tell us what you need.

Section 1557 Coordinator

Crown Counseling has designated the following person to coordinate its compliance with Section 1557 and to handle grievances brought under it:

How to raise a concern with us

If you believe Crown Counseling has failed to provide these services, or has discriminated against you in any of the ways described above, you can file a grievance with the Section 1557 Coordinator. You do not need a lawyer, and you do not need to use any particular form or wording.

1. Tell us what happened. Email, call, or write to the Coordinator at the contact details above. Please include what happened, when it happened, who was involved, and how you would like it resolved. If it is easier to tell us by phone or in person, we will write it down for you and read it back so you can confirm we got it right.
2. We acknowledge it within 5 business days. You will hear from us confirming we received it and telling you who is looking into it.
3. We investigate. The Coordinator, or someone she designates who was not involved in what you are describing, reviews the records, speaks with the people involved, and speaks with you if you are willing.
4. We respond in writing within 30 calendar days of receiving your grievance, with what we found and what we are doing about it. If we need longer, we will tell you why and when to expect an answer.
5. If you disagree with the outcome, you can ask the Coordinator to reconsider within 30 days, and you can file with the Office for Civil Rights at any point, whether or not you have come to us first.

We will not retaliate against anyone for raising a concern, taking part in an investigation, or opposing conduct they believe is discriminatory. Filing a grievance will not affect your care.

Filing with the federal government

You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, whether or not you tell us first. Complaints must generally be filed within 180 days of what you are complaining about. File electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov, or by mail or phone:

Complaint forms are available at hhs.gov/ocr/complaints.

Last reviewed: September 2026